What measures does Freelancer implement to ensure user safety?
Freelancer employs a multi-layered approach to safety, including identity verification, secure payment systems, and a dedicated Trust & Safety team that monitors activity to prevent fraud and misuse.
How does Freelancer verify the identity of its users?
To maintain a secure environment, Freelancer requires users to complete a verification process, which may include submitting identification documents and proof of address. This helps ensure that all users are who they claim to be.
What should I do if I encounter suspicious activity on the platform?
If you notice any suspicious behavior or potential fraud, please report it immediately through our reporting tools. Our Trust & Safety team will investigate the issue and take appropriate action.
How does Freelancer handle disputes between users?
Freelancer provides a structured dispute resolution process. If a disagreement arises, users can submit a dispute, and our team will facilitate communication to reach a fair resolution based on our policies.
What steps can I take to protect myself while using Freelancer?
To enhance your safety, we recommend communicating through the platform, utilizing secure payment methods, and being cautious when sharing personal information. Always trust your instincts when interacting with other users.
Are there any guarantees for project completion or payment protection?
Freelancer offers a milestone payment system that allows you to release funds only when specific project stages are completed to your satisfaction. This system enhances security for both freelancers and employers.
What types of projects are prohibited on the Freelancer platform?
Freelancer strictly prohibits projects that involve illegal activities, adult content, hate speech, or any form of harassment. Users found engaging in such activities will face immediate account suspension.
How can I report a user who violates the terms of service?
You can report a user directly through their profile or project page. Provide detailed information about the violation, and our Trust & Safety team will investigate promptly.
What resources does Freelancer provide for users to understand safety policies?
Freelancer offers a comprehensive Help Center that includes articles on safety policies, best practices, and guidelines for maintaining a secure experience on the platform.
Can I appeal a decision made by the Trust & Safety team?
Yes, if you believe a decision made by our Trust & Safety team is unjust, you can submit an appeal through our designated channels. We will review your case thoroughly and respond accordingly.
For any additional questions or concerns, please reach out to our support team for assistance. Email Us: [email protected]